Privacy Policy

1. Data Collection & Usage

VOXIUM SEMANTIC INTELLIGENCE ('we,' 'us,' or 'our') collects information solely to provide and enhance our AI-powered dialogue analysis services. This includes:

• User-Provided Information: When you register for our service, we collect personal details such as your name, email address, phone number, and company name. This is used for account management, communication, and support.
• Service Data: We process data you submit for analysis, such as call recordings and transcripts. This data is used exclusively to generate the insights, summaries, and analytics that form the core of our service.

2. Our 'No Sale' Promise

We do not sell, rent, or trade your personal data to third parties. Our business model is built on providing value through our software, not on monetizing your data. This commitment is fundamental to our status as a professional, enterprise-ready partner.

3. Security Measures

We are committed to the principle of 'Security by Design.' Our platform is architected to protect the confidentiality and integrity of your data through multiple layers of defense:

• AES-256 Encryption: All data, both in transit and at rest, is secured using industrial-grade AES-256 encryption standards.
• Dedicated Tenant Isolation: We employ strict logical partitioning to ensure your data ecosystem remains entirely siloed, preventing any risk of cross-tenant data exposure.

4. Regulatory Compliance

Our operations are designed for strict adherence to key data protection regulations to ensure legal compliance and build global trust:

• CNDP (Law 09-08): As a Moroccan entity, we are fully compliant with the national data protection laws, crucial for our local clients and operations.
• GDPR: We adhere to the principles of the General Data Protection Regulation, which is essential for serving our European clients and upholding a high standard of data privacy.

5. Data Subject Rights

In accordance with data protection laws, you, as a user, have rights over your personal data. These include:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Erasure: You can request the deletion of your personal data, also known as the 'Right to be Forgotten.'
• The Right to Rectification: You can request the correction of any inaccurate or incomplete data we hold about you.

To exercise these rights, please contact us at achraf@voxium.ma.

6. Cookie Policy

We use essential cookies to maintain user sessions and ensure the proper functioning of our platform. We may also use cookies for internal analytics to understand service usage and improve user experience. We do not use cookies for targeted advertising or share this data with third parties for marketing purposes.

For any questions regarding this policy, please contact our Data Protection Officer.